OneLNQNext-generation borderless access

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How can we help?

Find answers to the most common questions about OneLNQ — from installation to account management.

Account & Login

Do I need an account to use OneLNQ?
I forgot my password — what should I do?
How do I change my email or password?
Can I use OneLNQ on multiple devices?

Subscription & Billing

What payment methods are supported?
How do I cancel my subscription?
Will I be charged automatically?
Do you offer refunds?
What happens after cancellation?

Download & Installation

Where can I download OneLNQ?
Do I need admin permissions to install?
Does OneLNQ support Apple Silicon?
What are the system requirements?

Connection & Performance

OneLNQ can't connect — what should I do?
Will my speed decrease?
How does SmartRoute™ improve performance?
How do I choose the best region?

Security & Privacy

Does OneLNQ keep logs?
What encryption standards do you use?
Is public Wi-Fi safe with OneLNQ?
How does OneLNQ protect my identity?

Devices & Apps

How many devices can I use simultaneously?
Do you support tablets?
Is there a browser extension?
How do I update the app?

Need more help?

Our support team is here to help with account questions, billing inquiries, technical issues, and more.

support@onelnq.com

Start your borderless connection today.